To ensure that EMSA's mission and vision are well-understood by all our employees, stakeholders, and business partners, and to jointly move towards shared objectives, we aim to identify the needs and expectations of all these parties within the scope of EMSA, as well as compliance obligations.

To achieve this goal, we commit to:

• Conduct our operations in compliance with legal requirements, regulations, national and international standards, and the principles of global agreements.
• Maintain and increase the awareness of our integrated management system among our employees and all stakeholders, and encourage their participation in system improvements.
• Define EMSA processes according to customer-centric, nationally and internationally recognized standards, and provide services using technologies that will maximize customer efficiency, exceeding their expectations through strategic management.
• Encourage our employees to contribute new ideas to work processes, aiding in the design and development of creative and innovative products and services.
• Monitor and measure EMSA process performance using reliable data, accurate methods, and systems, and provide input for continuous improvement.
• Establish beneficial relationships by maintaining internal and external communication with EMSA employees, suppliers, and organizations within our ecosystem, aiming for sustainable growth together.
• Prepare for incidents that may impact our critical functions and processes, ensuring that we can respond as pre-planned and tested in case of a service disruption.
• Eliminate hazards and reduce risks to ensure the health and safety of all elements within our ecosystem, involving employees in ongoing activities for continuous improvement in occupational health and safety.
• Increase environmental awareness among employees, constantly improving our environmental performance targets, and adopting practices that do not jeopardize human health and safety.
• Foster the understanding that quality, environment, and occupational health and safety are the collective responsibility of all employees, and ensure their consultation and participation.
• Employ highly competent individuals and continuously invest in them, maintaining high levels of employee quality and satisfaction.
• Manage customer satisfaction and complaints by protecting their rights, recording all complaints, sharing findings and solutions transparently, and incorporating customer feedback, all within the framework of an integrated quality management system.

And

As the EMSA Management Team, we commit to providing the necessary resources to continuously improve various aspects of our business. This includes ensuring the satisfaction of our stakeholders, shareholders, employees, customers, and business partners; protecting our employees from occupational diseases and potential injuries; minimizing our environmental impact; and enhancing our Quality Management System performance. Dated: 04.01.2022

Customer Satisfaction Policy

At EMSA Elektromotor Alternator Industry and Trade Inc., the cornerstone of our customer satisfaction policy is a "customer-centric approach". We continuously improve our processes in line with customer demands and expectations, aiming for long-term relationships with our customers.

To ensure enduring customer satisfaction, we regularly assess whether customer requirements are met. We measure and evaluate changing customer expectations and disseminate this information across all departments. We are committed to product development and addressing any dissatisfaction with the utmost seriousness to make improvements.

We consider all types of feedback from our customers as gifts. With our 40 years of experience and customer-focused service, we utilize all available resources to turn this feedback into "customer satisfaction".

Positive feedback confirms we're on the right track, while suggestions for improvement are valuable inputs for our goal of "always being a step ahead". Hence, customers of EMSA Elektromotor Alternator Industry and Trade Inc. are encouraged to provide feedback.

Once again, as the EMSA Management Team, we commit to maintaining the highest levels of satisfaction among all our related parties, including employees and customers. We also commit to environmental responsibility and the continuous improvement of customer satisfaction processes. Dated: 04.01.2022

Gökhan GÜNER

General Manager